Shipping policy

Shipping Policy 🚚✨

Last updated: [09/01/2025]

Welcome to NurtureNauts! We want your shopping experience to be smooth from cart to doorstep. Here’s how shipping works.

📦 Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed (Mon–Fri, excluding holidays).

  • Orders placed on weekends/holidays are processed the next business day.

  • Because we work with multiple fulfillment partners, items in the same order may ship separately.

🌍 Shipping Locations

We currently ship to [list regions/countries you serve—e.g., USA, Canada, UK/EU, AU/NZ, and select international destinations].
If your location isn’t listed at checkout, email us at storesupport@nurturenauts.com and we’ll help.

🚀 Estimated Delivery Times (after shipment)

  • Domestic (within [your country]): 3–7 business days

  • International: 7–21 business days (customs/courier dependent)

Delivery windows are estimates and may vary due to carrier capacity, weather, customs, or peak-season surges.

đź’° Shipping Rates

  • Calculated at checkout based on destination and order weight/size.

  • Free shipping on All orders

  • Expedited options: None at the moment

🔎 Order Tracking

  • You’ll receive a shipping confirmation email with your tracking link.

  • Tracking can take 24–72 hours to show movement after the label is created.

✏️ Address Changes & Cancellations

  • Need to update your address or cancel? Email storesupport@nurturenauts.com within [2 hours] of purchase. After that, your order may already be in fulfillment.

🧾 Duties & Taxes (International)

  • Import duties, VAT, and fees (if any) are collected by your country and are the customer’s responsibility. We can’t predict or expedite customs processing.

📦 Delays & Issues

We’re not responsible for:

  • Carrier or customs delays

  • Incorrect/insufficient shipping addresses provided at checkout

If your package seems delayed or missing, email us at storesupport@nurturenauts.com and we’ll help investigate.

🛡️ Damaged, Missing, or Lost Packages

  • Damaged/Incorrect: Contact us within 48 hours of delivery with photos/video. We’ll make it right (replacement, credit, or refund).

  • Marked Delivered, Not Received: Check with household members/neighbors and your parcel locker. If still missing after 3 business days, contact us for next steps.

  • Lost in Transit: If a shipment shows no movement for [15 days domestic / 30 days international], we’ll assist with a replacement or refund where eligible.