🛒 Orders & Payments
How do I place an order?
Browse the shop, add items to your cart, and check out securely. You’ll get an order confirmation email right away.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure options shown at checkout.
Can I change or cancel my order?
Yes—email support@nurturenauts.com within 2 hours of purchase. After that, your order may already be in fulfillment.
Can I apply a discount code after ordering?
Codes must be applied at checkout. If you forgot, email us quickly—we’ll see what we can do.
🚚 Shipping & Delivery
Where do you ship?
We ship to listed regions/countries. If your location isn’t listed, email storesupport@nurturenauts.com and we’ll try to help.
How long does delivery take?
Processing is 1–3 business days. Typical transit times after shipment:
- Domestic: 3–7 business days
- International: 7–21 business days (customs/courier dependent)
Why did only part of my order arrive?
We partner with multiple warehouses—items in the same order may ship separately with separate tracking.
How do I track my order?
You’ll receive a tracking link by email. Tracking can take 24–72 hours to show movement after the label is created.
Do you offer free shipping?
Yes—free standard shipping over $49 (shown at checkout). Rates below that are calculated at checkout.
Who pays duties/taxes for international orders?
Any import duties or VAT are collected by the destination country and are the customer’s responsibility.
🏠 Addresses & Delivery Issues
I entered the wrong address—what now?
Email support@nurturenauts.com within 2 hours so we can try to update it before fulfillment.
My package says “delivered,” but it’s not here.
Check with household members, neighbors, and parcel lockers. If still missing after 3 business days, contact us to investigate.
My tracking hasn’t updated.
If there’s no movement for 15 days (domestic) or 30 days (international), email us—we’ll assist with next steps.
📦 Returns, Exchanges & Refunds
What is your return policy?
30 days from delivery for new, unused items with tags in original packaging. Email storesupport@nurturenauts.com to receive an RMA and return instructions.
Who pays return shipping?
If we made a mistake or the item arrived damaged/defective, we cover it. For change-of-mind or fit issues, the customer pays return postage.
Are any items non-returnable?
For hygiene/safety reasons, we can’t accept returns on Ear & Nasal Care, First Aid (broken seals), Teething/Oral Care, and socks/underwear without original packaging. Final Sale/Clearance items and gift cards are not returnable.
How do exchanges work?
Fastest: purchase the new item and return the original for a refund. Or email us—we’ll try a direct exchange if stock allows.
When will I receive my refund?
After your return is received and approved, refunds post to your original payment method within up to 10 business days (your bank may need more time).
💡 Products, Safety & Sizing
Are your products safe and high-quality?
We curate and/or design items with family use in mind. Check each product page for materials, care, and compliance notes. If you have questions, our team can help.
How do I find the right size?
See the Size & Fit section on each product page. When in doubt or layering, size up and use measurements rather than age alone.
Do you restock sold-out items?
Often, yes! Use “Notify me” on the product page to get an email when it’s back.
Do products come with care instructions?
Yes—see each product page. We generally recommend cold, gentle wash and low heat or line dry.
🎁 Bundles, Gifts & Deals
What is “Bundle & Save”?
Curated sets that make shopping faster—and usually cost less than buying separately. Look for Bundle & Save in the menu.
Can I stack discount codes?
Typically one code per order unless a promo says otherwise.
Do you offer gift options?
Not yet, but we’re exploring them. Many shipments don’t include pricing in the parcel by default.