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Orders & Support
View FAQEmail us at storesupport@nurturenauts.com or use our Contact page. We aim to reply quickly. Thanks for being part of NurtureNauts! 🌟
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Shipping & Returns
View FAQShare information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
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Product Info
View FAQShare information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
Support FAQs
Orders & Support
How can I place an order?
Placing an order is quick and easy. Simply browse our online store, select the products you desire, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.
How long will it take to receive my order?
We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-2 business days for processing. Shipping times may vary depending on your location and the shipping method selected at checkout. You can find more information about estimated delivery times on our website or contact our support team for specific inquiries.
Can I track my order?
Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.
What if I have questions or need assistance with my order?
Email us at storesupport@nurturenauts.com or use our Contact page. We aim to reply quickly. Thanks for being part of NurtureNauts! 🌟
Support FAQs
Shipping & Returns
How much does shipping cost?
Shipping costs may vary depending on your location and the weight of your order. During the checkout process, you will be provided with various shipping options along with their respective costs. Choose the option that best suits your needs and budget. Free Shipping on orders over $35
Do you offer international shipping?
Yes, we offer international shipping to many countries. However, please note that international shipping times and costs may differ from domestic shipping. Make sure to review the shipping options available for your country during the checkout process.
How long does shipping take?
Shipping times can vary depending on your location and the shipping method chosen. Typically, domestic orders within [Country] are delivered within 3-5 business days. International shipping times may range from 7-14 business days, depending on the destination. Please note that these are estimated times and delays may occur due to unforeseen circumstances or customs procedures.
What is your return policy?
We want you to be completely satisfied with your purchase this is why we offer a 30 days from delivery for new, unused items with tags in original packaging. Start by emailing support@nurturenauts.com to receive an RMA and the correct warehouse return address. (Unapproved returns may be refused.)
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 30 days of the original purchase date. Please ensure that the product is unopened, unused, and in its original packaging for a successful return. Kindly refer to our Returns Policy on our website for detailed instructions on initiating a return.
How do I initiate a return?
Initiating a return is easy. Simply contact our customer support team support@nurturenauts.com with your order details and reason for return. Our team will guide you through the process and provide you with further instructions on returning the product. Please note that return shipping costs may be the responsibility of the customer, unless the return is due to an error on our part.
What if my order arrives damaged or there is an issue with the product?
We apologize for any inconvenience caused by a damaged or defective product. If you receive a damaged item or there is an issue with the product, please contact our customer support team at storesupport@nurturenauts.com immediately. We will gladly assist you in resolving the issue and arranging a replacement or refund as necessary.
When will I receive my refund?
After your return is received and approved, refunds post to your original payment method within up to 10 business days (your bank may need more time to finalize).
Support FAQs
Product Info
Are your products safe and high-quality?
We curate and/or design items with family use in mind. Check each product page for materials, care, and any compliance notes. If you have questions, reach out—our team will help you choose.
How do I find the right size?
See the Size & Fit section on each product page. Or please check out the product description for more details. When in doubt or layering, size up and use foot/torso measurements rather than age alone.
Do you restock sold-out items?
Often, yes! Use “Notify me” on the product page to get an email when it’s back. Or you can sign up for our news letter where we will send out updates!